Online events and webinars

What time is the event / webinar in my time zone?
To keep things as simple as possible Heidi hosts all of her live sessions at 7pm UK time, which you can check against your own timezone here:  Time Zone...
Fri, 9 Mar, 2018 at 2:45 PM
I'm experiencing video or sound issues, slow buffering or cannot access the event / webinar
Please check your internet connectivity and please be aware that different devices will operate at different speeds depending on connection and coverage.  ...
Fri, 9 Mar, 2018 at 2:47 PM
Can I watch the event / webinar on my mobile device?
You can watch events / webinars on mobile phones, but you may have to download an application in advance to do so. Please login early in case you need to do...
Fri, 9 Mar, 2018 at 2:48 PM
Will there be a replay? When will it be available?
If we are going to release a replay for an event / webinar, you will receive an email notification as soon as it is available. This is usually within 24 hou...
Fri, 9 Mar, 2018 at 2:49 PM
How do I submit a question to Heidi?
Heidi does an "Ask Anything" live event each month.   You can submit a question in advance on the day (an email notification of the event goes ou...
Fri, 9 Mar, 2018 at 4:12 PM
I can hear Heidi but I can't see her
The "Ask Heidi Anything" events are audio only, there is no visual element.   For the Topic of the Month you should be able to see and hear Heidi...
Fri, 9 Mar, 2018 at 4:13 PM
I can see Heidi but I can't hear anything
Check that the volume on your device is not accidentally set to low or mute. It is worth checking you can hear audio from another source, such as a youtube v...
Fri, 9 Mar, 2018 at 4:14 PM
I don't like how my name / username is displayed in the chat box for Live events. How can I change it?
Please contact us
Fri, 9 Mar, 2018 at 4:15 PM